SmallBizGenius Analysis
Vapesourcing is an online retailer specializing in vaping products, receiving generally positive feedback. Customers frequently praise the company's prices and product selection, though some report issues with slow shipping times.
Category Breakdown
Scores based on analysis of 284 recent reviews
Pricing & Value
8.5/10Customers consistently praise Vapesourcing's competitive prices, often stating they are significantly lower than local vape shops. Many reviewers highlight the value, especially when buying in bulk or taking advantage of sales and discount codes, with one reviewer stating they got vapes at "1/4 the cost from the vape shop."
52 reviews mention thisShipping & Delivery
6.0/10Shipping and delivery experiences are mixed, with some customers reporting fast and timely delivery, while others experience significant delays. Several reviewers mention orders stuck in the 'label created' stage for weeks, while others praise the fast shipping, with one reviewer noting "Ordered and in my box 2 days after."
41 reviews mention thisProduct Selection
8.0/10Reviewers appreciate the wide variety of products available on Vapesourcing, including e-liquids, pod systems, and disposable vapes. Many note that the selection is constantly updated with new products, and they can find items that are hard to find in local stores, with one reviewer stating "Great choices and decent prices. This is where I get all my supplies as some are hard to come by in store."
28 reviews mention thisCustomer Service
7.0/10Customer service experiences are generally positive, with reviewers noting helpful and responsive support staff. Some reviewers mention that contacting support resolved shipping issues, while others express frustration with slow or unhelpful responses, with one reviewer praising the service: "Service was amazing I ordered the wrong vape and they were absolutely great about switching the flavor of the vape out for me"
15 reviews mention thisProduct Quality
7.5/10Most reviewers are satisfied with the quality of the products they receive from Vapesourcing. However, a few reviewers report issues with specific products, such as burnt taste or incorrect flavors, with one reviewer saying "Your products are always top-notch."
10 reviews mention thisPros & Cons
What Customers Love
"Exactly the vapes i wanted at 1/4 the cost from the vape shop"
"Great choices and decent prices. This is where I get all my supplies as some are hard to come by in store."
"Ordered and in my box 2 days after. Very pleased with shipping and products arrived in perfet condition."
"Service was amazing I ordered the wrong vape and they were absolutely great about switching the flavor of the vape out for me"
"Easy to order. Quick delivery. Very happy with this experience."
Common Complaints
"My order sat at the label created stage for two weeks until I contacted support"
"Ordered one thing recieved different. Had to open box to show. Representative what I recieved and was told since I opened the the box. I couldn't return it ."
"I ordered 4 of the strawberry kiwi and there is little to no flavor of that but instead a plastic taste."
"Done ordering from vapesorcing ive paid for a order numerous times and its either still reads processing or shipped with no change after over a mth.Ive reached out to customer service and got the same..."
"Only issue I have with this site is how heavy their additional fees are on orders."
Common Questions About Vapesourcing
Answers derived from customer review patterns
Is Vapesourcing legit and trustworthy?
Based on the reviews, Vapesourcing appears to be a legitimate online retailer for vaping products. The majority of customers report receiving their orders and being satisfied with their purchases. However, there are some reports of shipping delays and occasional issues with order accuracy. While most customers have positive experiences, it's important to be aware of the potential for delays and to carefully review your order upon arrival.
Based on 45 reviewsDoes Vapesourcing have good customer service?
Customer service experiences with Vapesourcing are mixed. While some customers praise the helpfulness and responsiveness of the support team, others report slow response times or difficulty resolving issues. Many reviewers mention that contacting customer service helped resolve shipping delays, but others express frustration with the lack of communication. Overall, customer service seems to be adequate but not consistently excellent.
Based on 15 reviewsIs Vapesourcing worth it for small business?
For small businesses looking to purchase vaping products, Vapesourcing can be a worthwhile option due to its competitive pricing and wide selection. The lower prices can lead to significant cost savings, especially when buying in bulk. However, the inconsistent shipping times and occasional issues with order accuracy may pose challenges for businesses that rely on timely deliveries. It's important to weigh the potential cost savings against the risk of delays and errors before making a decision.
Based on 30 reviewsWhat is Vapesourcing's shipping policy like?
Vapesourcing's shipping policy is not explicitly detailed in the reviews, but customer experiences suggest that shipping times can vary significantly. Some customers report receiving their orders within a few days, while others experience delays of several weeks. A recurring issue is orders getting stuck in the 'label created' stage for extended periods. While some reviewers mention paying for priority shipping, this does not always guarantee faster delivery. It's advisable to factor in potential delays when placing an order with Vapesourcing.
Based on 41 reviewsWhy is my Vapesourcing order stuck on 'label created'?
Several reviewers report their Vapesourcing orders getting stuck on the 'label created' status for extended periods, sometimes weeks. This indicates that the shipping label has been printed, but the package has not yet been picked up by the carrier. While the exact cause is not clear, contacting customer service seems to prompt some action and lead to the order being shipped. If your order remains in this status for more than a few days, reaching out to Vapesourcing's support team is recommended.
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